If a customer purchases an item that is faulty, it might be fixed, replaced, or returned (in such a case the customer will receive a refund). Each case is investigated by a specialist. So if you think you may be entitled to make a defective product compensation claim, give us a call or simply fill in the online claim form to get your claim started.
The purchase must be returned with the confirmation of purchase (receipt or invoice) and a precise description of the fault, return address and telephone number. 
The claim will not be proceeded unless the product is well cleaned.